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How to Choose the Right Security Patrol Service in Detroit: A Comprehensive Guide for Businesses

Updated: Jun 21

Ensuring the safety and security of your business in Detroit is paramount. A strong security presence deters crime, protects your property and assets, and fosters a sense of well-being for employees and customers. Security patrol services play a vital role in achieving these goals. But with numerous patrol companies in Detroit, selecting the right partner can be daunting. This comprehensive guide will equip you with the knowledge and steps necessary to choose the ideal security patrol service for your business needs.

Understanding Your Security Needs

Before diving into patrol company comparisons, take a step back and assess your specific security requirements. Here are key factors to consider:

  • Property Type and Location

Is your business a retail store downtown, a manufacturing facility on the outskirts, or something else entirely? The location and type of property will influence the security risks you face. 

  • Hours of Operation

Does your business operate 24/7, or only during daytime hours? Patrol needs will differ depending on your operational schedule. 

  • Security Threats

Identify potential security vulnerabilities. Are you concerned about break-ins, vandalism, or internal theft? 

  • Budget

Security patrol services come at a cost. Determine a realistic budget for this crucial investment.

Qualities of a Reputable Security Patrol Service

Keep an eye out for a security provider that possesses the right qualities

Once you understand your security needs, it's time to evaluate potential patrol companies. Look for these key qualities:

  • Licensing and Insurance

Ensure the company is licensed by the Michigan Private Security Business and Enforcement Section and carries adequate liability insurance. 

  • Experience in Detroit

Experience with the specific security challenges of Detroit is valuable. Look for a company with a proven track record in the city.

  • Training and Qualifications

Inquire about the patrol officers' training and qualifications. Are they licensed security guards? Do they possess first-aid and CPR certifications? 

  • Patrol Options

Does the company offer various patrol options, such as foot patrols, mobile patrols, or a combination of both, to suit your needs? 

  • Technology Integration

Security technology like access control systems and remote video monitoring can enhance patrol effectiveness. Look for a company that integrates technology into their services.

  • Communication and Reporting

Clear and consistent communication is essential. The company should provide regular reports on patrol activities and any security incidents.

  • Customer Service

Choose a company that prioritizes customer service. They should be responsive to your inquiries and concerns.

The Evaluation Process

Vet your security provider to ensure they’re a good fit for you

It always pays to have a guide to help show you how to do something. Here’s a short step-by-step guide to choosing the right security service to ensure you know how it’s done:

  • Develop a Shortlist

Research companies in Detroit that offer security patrol services. Look for online reviews on platforms like Google My Business or industry association websites. Consider referrals from trusted sources within your business network or local chamber of commerce. Aim to shortlist 3-5 companies that appear to align with your specific needs.

  • Request Proposals (RFPs)

Contact your shortlisted companies and request proposals (RFPs). A well-structured RFP should outline your business's security requirements, including the property type, operational hours, and desired patrol frequency. Request details on the company's experience in Detroit, patrol options (foot, mobile, or combined), officer qualifications, technology integration (access control, remote video monitoring), reporting procedures, communication protocols, and of course, their pricing structure.

  • Schedule Meetings

Once you receive the RFP responses, schedule in-person meetings with representatives from each shortlisted company. This allows you to delve deeper into their proposals and ask clarifying questions. Discuss their approach to handling specific security concerns, response protocols for triggered alarms, and their experience managing similar businesses in Detroit.

  • Verify References

Always keep in mind the importance of reference checks. Contact the references provided by each company to gather firsthand feedback on their service quality, responsiveness, and overall effectiveness. Ask about the reference's experience with the patrol company's communication, reporting, and ability to address security concerns.

  • Compare and Decide

Carefully compare the proposals, meeting notes, and reference checks. Use a scoring system to evaluate each company based on their experience, qualifications, patrol options, technology use, communication style, and overall value for your budget. Consider factors like the patrol officers' first-aid and CPR certifications, as well as the flexibility of the company to adapt to your evolving security needs. Ultimately, choose the security patrol service that best demonstrates the expertise and commitment to creating a safe and secure environment for your Detroit business.

Beyond the Basics: Value-Added Services

Some security patrol companies offer additional services that can enhance your overall security posture. Consider these options:

  • Alarm Response

The patrol service can respond to triggered alarms at your business, expediting police or fire department intervention.

  • Key Management

The company can securely store and manage keys to your facility, ensuring controlled access.

  • Security Consulting

Patrol companies may offer security consulting services to help you identify security vulnerabilities and recommend improvements to your overall security plan.

Building a Strong Partnership

Choosing the right security patrol service is just the first step. To maximize the effectiveness of your security measures, cultivate a strong partnership with the chosen company. Here are some tips:

  • Clear Communication

Maintain open communication channels with the patrol company. Discuss your security concerns and expectations regularly.

  • Joint Training

Consider joint training sessions for your employees and the patrol officers. This fosters familiarity and improves communication during security incidents.

  • Regular Feedback

Provide the patrol company with regular feedback on their services. This allows them to tailor their approach to better meet your evolving security needs.

Additional Considerations for Detroit

While the core principles of choosing a security patrol service remain consistent, here are some specific considerations for Detroit:

  • Neighbourhood Crime Statistics

Research crime statistics in your area. This can help you identify prevalent security threats and tailor your patrol needs accordingly. The Detroit Police Department provides online resources with crime data by neighbourhood.

  • Special Events

If your business is located near stadiums, concert venues, or other areas that host large gatherings, consider the potential for increased security risks during these events. Discuss crowd control and contingency plans with potential patrol companies.

  • Cybersecurity

While physical security is crucial, cybersecurity matters too. Partner with a patrol service that understands the importance of data security and can offer complementary services like after-hours access control for IT personnel.

Investing in a reliable security patrol service is a wise decision for any Detroit business. By carefully assessing your security needs, evaluating potential partners, and fostering a strong working relationship, you can create a comprehensive security strategy that protects your people, property, and assets. Remember, a secure environment fosters a positive and productive atmosphere for your business to thrive.

When it comes to your security, it’s vital you find a security patrol service that puts your needs first. That’s where Security Guard Group Limited comes in. Our team has all the tools and training needed to look after your property, even when you aren’t there to hold the fort yourself. Give us a call now at (313) 241-0901 for a reliable security partner you can count on.

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